Returns & Exchanges

At Lyre's, we want you to enjoy every sip of our exquisitely crafted non-alcoholic spirits. If your order arrives damaged or is not what you expected, we offer a 30-day window for returns and exchanges to ensure your complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and a brief explanation of the reason for your return or exchange.

• 2.
  Pack the Items

  Ensure the bottles are unopened and securely placed in their original packaging to prevent breakage during the return transit.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects the returned items, we will process your refund or dispatch your replacement within 5-7 business days.